One Email.
One Phone.
24-Hour Response.
Galhor support runs out of Magnolia, Texas — same team that handles your order, your warranty, your return, your sizing question. One email, one phone number, no support ticket runaround. We respond within 24 business hours, every time.
When To Expect
An Answer.
Most companies hide their response times because they're embarrassing. Ours are written down because holding ourselves to a number is part of the deal. If we miss the window, you can flag it on the next email and we'll prioritize it.
Initial Response
Every email gets a human reply within 24 business hours, even if the full answer takes longer.
Order Status
Sizing fit, shipping ETA, custom-build progress — full status within 2 business days.
Claim Decision
Approval or denial of warranty and return claims within 5 business days of receiving photos.
Full Resolution
Approved cases resolved within 10 business days: replacement shipped, refund processed, repair scheduled.
Magnolia Hours.
Live phone and walk-in support during posted hours. Email is monitored daily but responses go out during business hours. All times Central Time, USA.
If It's About Your Bumper,
We Handle It.
One contact point covers every part of the buying experience. Below is a guide to what goes where, and links to the relevant policy pages so you know what to expect before you write.
Before You Buy.
- Truck-fit verification (model, year, light pattern)
- Material recommendations (carbon vs 430 vs 304)
- Stock availability and 48-hour shipping confirmation
- Custom build lead times and pricing — see Shipping
- Bulk / fleet inquiries (volume pricing available)
While You Wait.
- Order tracking and dispatch confirmation
- Shipping ETA updates (in-stock or made-to-order)
- Production milestones for custom bumpers
- Address changes (before shipment only)
- Payment or invoice questions
Once You've Got It.
- Damage in transit — see Shipping Policy
- Manufacturing defect — see Warranty
- Wrong size or buyer's remorse — see Returns
- Installation hardware questions
- Care and maintenance recommendations
Long-Term Support.
- Bumper damaged on the road — see Comeback Program
- Better price found elsewhere — see Price Lock
- Referral credit — see Trucker Network
- Selling Galhor bumpers — see Road Captain Program
- Anything else not on this list
Most Questions Have Already Been Answered.
Before you email, scan the FAQ. Sizing, fit, materials, payment, shipping, returns — the most common questions are documented in plain English. If your question isn't covered, that's exactly when info@galhor.com kicks in.
See The FAQ →Legal & Transparency Statement
Galhor is committed to accurate response-time disclosures, transparent contact options, and clear communication about who handles your inquiry. The response times listed above are commitments — if a response window is missed, customers can escalate by replying to their original email and the case is prioritized.
All customer support is handled by Galhor Inc. (the Texas corporation) out of the Magnolia, TX office. Manufacturing-related questions may be relayed to Estañadora de México, S.A. de C.V. in Tlalnepantla, but customer-facing response is always managed from Magnolia.
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